Refunds & Returns Policy

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• • you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
  • you receive the wrong item
  • faulty items damaged/broken or stained upon arrival.
  • Unwashed, unworn and unused item(s) that have not met your expectations within 15 days of receiving.
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

• • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
  • washed, worn, used or misused items.
  • you modify, remove, customize, or swap parts of the product
  • you use the device in a way that it is not originally intended for
  • you flash the firmware of a device or root a device
  • you open the body in an attempt to fix the device
  • you continue to use the item once a fault occurs and causes more damage
  • you buy Sale, Swimwear, Lingerie, and Earrings. These items are not covered by the warranty for hygiene reasons.

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.